Renting Process

Use our search facility to find properties that suit your requirements. If we don’t have the right property for you, keep an eye out online as we upload all properties as soon as they become available. Once you have found a property which you are interested in call, email or visit us to arrange a viewing.

Once you find a property you like we will take some details from you and make an appointment for you to view. One of our experienced staff members will accompany you on the viewing and will be able to answer (or find out the answer) to any questions you may have about the property.

If you like the property, you should let us know that you would like to proceed. Rental properties move very fast, so a quick decision is vital. We will then send you an online application form to complete, this is to ensure you will fulfil the referencing requirements for the property. Once the form is completed and approved, we will then liaise with the landlord and confirm with you once they have accepted your offer. You will then need to transfer a holding deposit of one weeks rent to us to reserve the property. Once the holding deposit is paid, the property will be removed from the market. Please note - if for any reason you decide not to take the property, or if you fail referencing, the holding deposit will not be refunded. Should the landlord decide not to proceed with the let, your holding deposit will be refunded in full. If your application is successful, the holding deposit will form part of your first month’s rent once you move into the property.

Once you have paid the holding deposit and the landlord has agreed to proceed, we will upgrade your references and begin the full referencing process. Our referencing company will contact your employer to confirm your position and salary, they will also contact your current landlord to ensure you are up to date with your rent and looking after the property. Finally, they will do an on-line credit check which will give you a credit score. If you have any County Court Judgments or bad credit history this will show up and you will fail the referencing.

We would strongly recommend that you have contents insurance that covers the landlords’ goods. This is to protect your belongings and also your deposit. We can arrange a quote on your behalf with the Lettings Hub the insurance company we use if you would like us to.

Once we have received satisfactory references, a date will be agreed for your tenancy to begin. We will send all the necessary paperwork to you electronically via DocuSign and ask you to sign it. On the day your tenancy starts you will be required to pay one month’s rent in advance minus the one weeks rent holding deposit you have already paid and a damages deposit equivalent to five weeks rent. You will then be able to collect the keys to your new home.

We will compile an inventory. This is a detailed description of the property to include photos of the property, its current condition and any existing damages. You will be asked to sign to say you have received the inventory, you will have 7 days to check in your own time and note any amendments to the inventory. This is a very important document and will be used when you vacate the property to agree any deductions from your deposit.

We register your deposit with the Tenancy Deposit (custodial) Scheme. This is a government run scheme so you can be sure your deposit is safe. As they are an independent third party if there is any disagreement, they will arbitrate to ensure both the landlord and tenants’ interests are considered. You will be issued with a certificate and unique reference number, you can then create an account with the TDS which you will use at the end of the tenancy to arrange the refund of your deposit to your designated account.